Returns, Exchanges & Lost Parcels

Little Puddles are not liable for lost or damaged goods, however, please contact us if you have an issue to see if we can assist with tracking, etc, as all enquiries will be considered on an individual basis. All goods are shipped via standard post with tracking. Please specify if you would like to add insurance to your shipping quote.

Little Puddles are not responsible for 'change of mind' so please consider your purchase carefully.

Given the handmade nature of our products, please treat all purchases with care…you are always very welcome to contact us with any queries for care instructions.

Face mask purchases

Please note, these are not medical grade face masks. Please understand that our handmade face masks are not a replacement for medical grade Personal Protective Equipment (PPE). We recommend washing before first use, and every time after the mask has been work. Please wash your hands thoroughly each time the mask is handled.

In circumstances where medical grade PPE is recommended, you should consult a health care professional. The decision to use this mask is solely your own.

We have created these masks as a way to bring a little colour and joy to our very strange new world. They are intended to assist with social distancing measures but do not claim to provide respiratory protection from viruses. They may help prevent the spread of germs.

Please remember that use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19. This includes social distancing, washing your hands and refraining from touching your face.  Please follow the latest advice of the Department of Health and Human Services and your own health care professionals as to how best to keep yourself safe.

Returns/exchange of face masks are not available due to health and hygiene reasons. Little Puddles will not be held liable for any health concerns that occur whilst this mask is in use. By purchasing this face mask you agree to purchasing at own risk. Face masks are not to be worn by very young children (especially under the age of 2) and should not be worn whilst sleeping or lying.