FAQ

Shipping | Australia 

We ship Australia wide, via Australia Post. All products in stock will be shipped within 5 business days with tracking numbers.

  • Free Pickup available from Melbourne
  • $9.95 Regular post charge for all orders under 5kg
  • $18.00 Heavy Goods Post charge for orders 5-20kg

Shipping | International

Overseas enquiries for orders are most welcome, please email us for a quote.

Pick Up 

Products can be picked up from the studio in Caroline Springs, Victoria. Further details will be provided once an order has been confirmed. 

Orders | Custom

Wreaths, Mobiles and Dreamcatchers will be shipped in approximately 1-2 weeks, as they are predominantly made to order, with limited quantities in stock.

Please allow approximately 2-3 weeks on custom orders, depending on size of order, stock availability and timeframes agreed with customer. If your order is urgent, please notify us, we always do our best to accommodate last minute requests.

Afterpay | Buy Now, Pay Later

It’s like lay-by, but better! Afterpay makes your purchases manageable by breaking them down into 4 smaller fortnightly payments over 56 days.

  • Interest free
  • First payment will be debited from your account immediately
  • Afterpay does not accept AMEX or Pre paid credit cards
  • Only available within Australia
  • We are unable to cancel any orders placed through Afterpay as per our returns policy
  • Any questions please email hellolittlepuddles@gmail.com

Afterpay | How does it work?

We offer simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop with one of our favourite stores found in the Shop Directory and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight.

Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees and nothing to pay up front for returning Afterpay users. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there's no waiting like a layby.

Return Policy | Exchanges & Lost Parcels

Little Puddles are not liable for lost or damaged goods, however, please contact us if you have an issue to see if we can assist with tracking, etc, as all enquiries will be considered on an individual basis. All goods are shipped via standard post with tracking. Please specify if you would like to add insurance to your shipping quote.

Little Puddles are not responsible for 'change of mind' so please consider your purchase carefully.

Given the handmade nature of our products, please treat all purchases with care…you are always very welcome to contact us with any queries for care instructions.

Colour | Policy

All care is taken to represent colours accurately, please note however that some variation may occur with different monitors or devices.

Privacy | Policy

You can be assured we are keeping your information private. We will not pass on, sell, or swap any of your personal information. We will only use your information to identify and administrate your orders.

Seller | Information

All photographs used by Little Puddles, unless otherwise stated, are the property of Natalie Gurney & Little Puddles. Please do not use our photographs without our permission.

All enquiries, please email hellolittlepuddles@gmail.com